🔒 Data Protection & Privacy

fv77 Privacy Policy — How We Protect Your Data

Your personal information matters. This privacy policy explains exactly what data fv77 collects from players in Bangladesh, why we collect it, how we store it, and what rights you have over it. No jargon, no hidden clauses.

Last updated: January 2024

Privacy at a Glance

How fv77 Protects Your Information

Six things fv77 does to keep your personal data safe and your privacy intact.

256-bit SSL Encryption

Every piece of data transmitted between your device and fv77 — including login credentials, payment details, and personal information — is protected with industry-standard 256-bit SSL encryption.

No Data Sold to Third Parties

fv77 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the fv77 platform and its essential service providers.

You Control Your Data

fv77 gives you the right to access, correct, and request deletion of your personal data at any time. Submit a request through the support team and fv77 will respond within 30 days.

Minimal Data Collection

fv77 only collects the data that is genuinely necessary to operate your account, process payments, and comply with regulatory requirements. We do not collect data for the sake of it.

Clear Retention Limits

fv77 retains your data only for as long as it is needed. Account data is held for the duration of your account plus a regulatory retention period. Data is securely deleted when no longer required.

Opt-Out of Marketing Anytime

fv77 will only send you promotional communications if you have opted in. You can withdraw your consent and opt out of all marketing messages at any time through your account settings or by contacting support.

01 Who We Are

fv77 is an online gaming platform operating at fv77.xyz, providing slots, fishing games, rummy, live table games, and related services to players in Bangladesh. When this privacy policy refers to "fv77", "we", "us", or "our", it refers to the fv77 platform and the entity responsible for operating it.

fv77 is the data controller for the personal information collected through the fv77 platform. This means fv77 determines the purposes and means of processing your personal data. If you have any questions about how fv77 handles your data, you can contact us at any time at [email protected].

This privacy policy applies to all users of the fv77 platform, including registered players, visitors to the fv77 website, and users of the fv77 mobile app. By using the fv77 platform, you acknowledge that you have read and understood this privacy policy.

02 Data We Collect

fv77 collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the platform, and in some cases from third-party sources such as payment providers. Here is a breakdown of the categories of data fv77 collects:

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, identity verification
Contact Data Mobile number, email address Registration form, account updates
Payment Data bKash/Nagad/Rocket account number, transaction IDs Deposit and withdrawal transactions
Technical Data IP address, device type, browser, operating system Automatically via platform access
Usage Data Games played, session duration, bet history, login times Automatically via platform activity
Communications Data Support chat transcripts, email correspondence When you contact fv77 support
Marketing Preferences Opt-in/opt-out status for promotional communications Account settings, registration choices

fv77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If fv77 ever needs to collect sensitive data for a specific purpose, we will seek your explicit consent before doing so.

03 How We Use Your Data

fv77 uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was collected. The main purposes for which fv77 processes your personal data are:

  • Account management: Creating and maintaining your fv77 player account, verifying your identity, and managing your account settings.
  • Payment processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and maintaining accurate transaction records.
  • Customer support: Responding to your queries, resolving disputes, and providing assistance through live chat and email.
  • Regulatory compliance: Meeting our obligations under applicable gaming regulations, including anti-money laundering (AML) checks and age verification requirements.
  • Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised account access, and abuse of the fv77 platform.
  • Platform improvement: Analysing usage patterns to improve the fv77 platform, fix technical issues, and develop new features.
  • Responsible gaming: Monitoring player activity to identify signs of problem gambling and applying responsible gaming tools where appropriate.
  • Marketing communications: Sending promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive them.

fv77 will never use your personal data to make automated decisions that significantly affect you without giving you the opportunity to request human review of that decision.

04 Legal Basis for Processing

fv77 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

  • Contract performance: Processing that is necessary to provide the fv77 service to you under the terms of your player account agreement — including account management, payment processing, and game delivery.
  • Legal obligation: Processing that is required to comply with applicable laws and regulations, including AML obligations, age verification requirements, and regulatory reporting.
  • Legitimate interests: Processing that is necessary for fv77's legitimate business interests, such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your rights and interests.
  • Consent: Processing that is based on your freely given, specific, and informed consent — primarily for marketing communications. You can withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing

fv77 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

  • Payment processors: fv77 shares transaction data with bKash, Nagad, Rocket, and other payment providers to process your deposits and withdrawals. These providers process your data under their own privacy policies and are bound by strict data security obligations.
  • Identity verification providers: fv77 may share identity documents with third-party KYC (Know Your Customer) verification services to confirm your identity as required by our regulatory obligations.
  • Game software providers: Game providers whose titles are available on the fv77 platform may receive technical data such as your player ID and game session data to deliver the game and calculate outcomes. They do not receive your full personal profile.
  • Regulatory authorities: fv77 may be required to share player data with gaming regulators, financial intelligence units, or law enforcement agencies in response to a lawful request or as required by our operating licence.
  • IT and security service providers: fv77 uses third-party providers for hosting, cybersecurity, and platform infrastructure. These providers act as data processors under contract and are not permitted to use your data for their own purposes.

All third parties with whom fv77 shares personal data are required to handle that data securely and in accordance with applicable data protection laws. fv77 does not transfer personal data to countries outside its operating jurisdiction without ensuring appropriate safeguards are in place.

06 Cookies and Tracking

fv77 uses cookies and similar tracking technologies on the fv77 website and app to improve your experience and to collect usage data. The types of cookies fv77 uses are:

  • Essential cookies: These are required for the fv77 platform to function. They enable core features such as login sessions, account security, and payment processing. You cannot opt out of essential cookies without affecting your ability to use the platform.
  • Analytics cookies: fv77 uses analytics tools to understand how players use the platform — which pages are visited most, how long sessions last, and where players encounter issues. This data is aggregated and anonymised where possible.
  • Preference cookies: These remember your settings and preferences, such as your preferred language or display settings, so you do not have to re-enter them each time you visit.
  • Marketing cookies: If you have opted in to marketing communications, fv77 may use cookies to track which promotions you have seen and to personalise the offers shown to you. You can opt out of marketing cookies at any time through your account settings.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the fv77 platform.

07 Data Retention

fv77 retains your personal data for as long as it is necessary for the purposes for which it was collected, and for as long as required by applicable laws and regulations. The general retention periods fv77 applies are:

  • Active account data: Retained for the full duration of your fv77 account.
  • Transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by anti-money laundering regulations.
  • Identity verification documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
  • Support communications: Retained for 2 years from the date of the last communication, unless the matter relates to an ongoing dispute or regulatory investigation.
  • Marketing data: Retained until you withdraw your consent or opt out of marketing communications, after which it is deleted within 30 days.
  • Closed account data: Following account closure, fv77 retains the minimum data required to meet regulatory obligations and then securely deletes all remaining personal data.

When your data is no longer needed, fv77 deletes it securely using industry-standard data destruction methods. Data held in backup systems is overwritten on the next scheduled backup cycle.

08 Your Rights

As a fv77 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the fv77 support team at [email protected]. fv77 will respond to all data rights requests within 30 days.

Right to Access

Request a copy of the personal data fv77 holds about you, along with information about how it is being used.

Right to Rectification

Request correction of any inaccurate or incomplete personal data fv77 holds about you.

Right to Erasure

Request deletion of your personal data where fv77 no longer has a legal basis to retain it.

Right to Restriction

Request that fv77 restricts processing of your data while a dispute or correction request is being resolved.

Right to Portability

Request a copy of your data in a structured, machine-readable format that you can transfer to another service.

Right to Object

Object to fv77 processing your data for direct marketing or on the basis of legitimate interests.

09 Data Security

fv77 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

  • 256-bit SSL/TLS encryption on all data transmitted between your device and the fv77 platform.
  • Encrypted storage of sensitive data including payment information and identity documents.
  • Access controls that restrict access to personal data to fv77 staff and contractors who need it to perform their job functions.
  • Regular security audits and penetration testing of the fv77 platform infrastructure.
  • Two-factor authentication options for player accounts to prevent unauthorised access.
  • Incident response procedures to detect, contain, and report data breaches in accordance with applicable regulations.

While fv77 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your fv77 account and never share your login credentials with anyone.

10 Children's Privacy

The fv77 platform is strictly for adults aged 18 and over. fv77 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the fv77 platform or provide any personal information to fv77.

If fv77 becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted immediately and the associated account will be closed. If you believe that fv77 may have inadvertently collected data from an underage person, please contact us immediately at [email protected].

11 Changes to This Policy

fv77 may update this privacy policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. When material changes are made, fv77 will notify registered players via the contact details associated with their account at least 7 days before the changes take effect.

The date of the most recent update is displayed at the top of this page. We encourage you to review this privacy policy periodically. Continued use of the fv77 platform after the effective date of any changes constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions about this privacy policy, want to exercise your data rights, or wish to raise a concern about how fv77 handles your personal data, please get in touch:

  • Email: [email protected] — responses within 24 hours.
  • Live Chat: Available 24/7 directly within the fv77 platform and app.

fv77 will acknowledge all privacy-related requests within 48 hours and resolve them within 30 days. If you are not satisfied with fv77's response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.

For data access or deletion requests, email [email protected] with the subject line "Data Rights Request" and include your registered account username. fv77 may need to verify your identity before processing the request.

🔒 Your Privacy Is Protected

Play on fv77 With Confidence

Now you know exactly how fv77 handles your data. Create your account today and enjoy Bangladesh's favourite online games with full peace of mind.

By registering, you confirm you are 18+ and agree to the fv77 Terms and Conditions and this Privacy Policy.  |  Responsible Gaming